Kanz Kollective Return & Exchange Policy

At Kanz Kollective, we take pride in presenting an exclusive selection of authentic, pre-owned luxury pieces, each meticulously curated and verified to meet our highest standards of quality and craftsmanship. To maintain transparency and protect the interests of our clients and the brands we represent, we kindly ask that you review our return and exchange policy in full before completing a purchase.

Online Orders and In-Store Purchases Upon Request

All purchases made through our online store, or arranged in-store upon request, are considered final in accordance with UAE consumer protection regulations governing pre-owned goods.

No returns, exchanges, or refunds will be accepted under any circumstances.
Clients are encouraged to review all product details, images, and descriptions carefully prior to purchase.
Our team is always available to assist with additional photos, clarifications, or item verifications before confirming any order.

Shipped Orders
All shipped orders are final sale once confirmed and dispatched.
Returns or exchanges cannot be accepted due to a change of preference, fit, or any reason unrelated to the item’s authenticity or described condition.
Clients are responsible for providing accurate shipping details at checkout to ensure smooth delivery.

Product Verification & Client Responsibility
Each item leaving Kanz Kollective undergoes comprehensive inspection, professional documentation, and detailed photography to guarantee accuracy and quality. Once an item has been shipped or collected, responsibility for its care and condition transfers to the client.

For shipped orders, we recommend:
Inspecting the packaging and product immediately upon delivery.
Reporting any transit-related damage directly to the courier service, as Kanz Kollective cannot be held liable for shipping-related damages.

Refund Policy
Kanz Kollective upholds a strict NO REFUNDS policy across all sales channels, in full accordance with UAE consumer protection guidelines and luxury resale industry standards.

Client Support
While returns and exchanges are not permitted, our team remains available to assist with:
Clarifications regarding item condition and authenticity prior to purchase.
Guidance on product care, storage, and maintenance.